Code Software delivers management, analytic, reporting and recording solutions for Unified Communications. Operating through a global network of partners our proven track record drives the highest levels of service delivery, ensures ROI and ultimately results in improved customer satisfaction.
Driving consumption of the available modes of communication is key to the successful deployment and ongoing use of Unified Communications.
On-going monitoring of call quality, SIP trunk utilisation and other network elements assists in infrastructure support and planning.
Clear visibility will ensure correct time and resource management. Are call handling times acceptable? Who’s calling where and when and are users abusing resources?
Monitoring usage and associated costs enable’s tighter control and highlights ROI with Unified Communications through savings in call cost, travel expenses and time.
Recording and playback of calls allow management and users to ensure that calls are being dealt with correctly and highlight areas for development.
With the storage of recorded calls comes the simple ability to resolve any customer queries or disputes that may arise.
In many cases, it is a legal requirement to record calls where a financial transaction has taken place.