Platforms we support

Platforms we support

Empowering Unified Communications

Code Software delivers management, analytic, reporting and recording solutions for Unified Communications. Operating through a global network of partners our proven track record drives the highest levels of service delivery, ensures ROI and ultimately results in improved customer satisfaction.

Your Challenges with UC

User Adoption
User Adoption

Driving consumption of the available modes of communication is key to the successful deployment and ongoing use of Unified Communications.

Quality
Quality

On-going monitoring of call quality, SIP trunk utilisation and other network elements assists in infrastructure support and planning.

Quality
Employee Productivity

Clear visibility will ensure correct time and resource management. Are call handling times acceptable? Who’s calling where and when and are users abusing resources?

Cost Control
Cost Control

Monitoring usage and associated costs enable’s tighter control and highlights ROI with Unified Communications through savings in call cost, travel expenses and time.

Training & Monitoring
Training & Monitoring

Recording and playback of calls allow management and users to ensure that calls are being dealt with correctly and highlight areas for development.

Dispute Resolution
Dispute Resolution

With the storage of recorded calls comes the simple ability to resolve any customer queries or disputes that may arise.

Quality
Compliance

In many cases, it is a legal requirement to record calls where a financial transaction has taken place.

Quality
DID Range Management

Visibility and consistent processes to effectively manage multiple DID ranges, reducing risk and improving efficiency

Our Solutions

UC Analytics

An intuitive, user driven reporting and monitoring solution UC Analytics gives you the visibility required to ensure that your UC investment in time, money and resources is delivering the business benefits you expect. It delivers only relevant information through a simple, flexible user driven experience allowing customisation of dashboards and reports.

UC Analytics+

The cost effective alternative to contact centre software delivering real time wall boards and associated reports. Available for organisations using Skype for Business and Lync Response Groups and Cisco Jabber and Presence.

My Skype

My Skype delivers SfB users visibility of their own call quality, user adoption, productivity and call costs through dashboards, monitors, user maps and reports. It is simply accessed via the Skype for Business client. Each organization can define their unique parameters for MySkype users including available dashboards and reports.

UC Recorder

Client side Voice Recorder developed for Skype for Business, Lync and Office 365. Typically used for training and dispute resolution it is simple to deploy and use and incredibly cost effective.

NMS (DID Range Manager)

Tracking and management of DID’s or DDI’s and extensions can be time consuming with a level of risk. NMS delivers a single pane of glass view and automation of manual tasks resulting in reduced costs and risks and improved business processes.

SOME OF OUR PARTNERS

Code Software - HP Enperprise
Code Software - Modality
Code Software - Arkadin
Code Software - GCI
Code Software - MC-Tex
Code Software - KORIS
Code Software - KORIS
Code Software - KORIS
Code Software - Exactive
Code Software - OnTop
Code Software - Meeting
Code Software - Unified Freedom
Code Software - OBT
Code Software - Enabling
Code Software - Jansson
Code Software - For Fusion
Code Software - Unchanged
Code Software - Communicativ

SOME CUSTOMER SUCCESS STORIES

LONDON SCHOOL OF BUSINESS & FINANCE
CITY OF BELLEVUE WASHINGTON
SUBSEA 7
EET GROUP
Greater Manchester Mental Health