Code was launched in 2013, the result of an amalgamation of industry experts in the field of call reporting and analytics. The main driver for UC Analytics was the requirement in the reporting market for a new solution, which has been designed from day one considering the more complex reporting requirements of Unified Communications. We have a focus on MS Lync / Skype for Business and Cisco / Cisco Jabber however we support all UC platforms including Avaya, Mitel, Nortel, Shortel and others. The combined experience of the team at Code includes working on some of the largest installations of call reporting in the world. Taking our years of experience, we have developed a user driven solution which takes all the good from the legacy PBX reporting days and applies new features, making UC Analytics a clean, fresh solution delivering exactly the required information.
We are continually developing our portfolio of solutions all accessed from a single user interface which in addition to UC Analytics now includes:
A ‘lite’, cost effective alternative to full contact center for organisations using Skype for Business Response Groups
This allows users to self-service their usage of SfB with visibility of call quality, user adoption, productivity and call costs.
We have a global network of partners with installations in five continents and operate from offices in UK, USA, Romania, Nordics and South Africa