Amazon Connect is a simple to use, self-service, cloud-based customer contact center that scales to support any size business. Used in conjunction with UC Analytics you will have visibility that call handling times are at an acceptable level and agent productivity is delivering the expected results.
With the rapid uptake of Amazon Connect around the world comes the requirement to accurately report on the productivity of the queues and agents. UC Analytics delivers only relevant information through its configurable dashboards and automated reports ensuring your investment in time, money and resources is delivering the business benefits you expected. An effective Amazon Connect monitoring strategy will result in increased business productivity and ensure call handling times are at an acceptable level which will ultimately lead to increased customer satisfaction.
Whether you are a large, global corporate or small to medium size business, the use of UC Analytics as a monitoring and reporting solution will ensure your investment in Amazon Connect is returning the expected productivity gains.