News

Evolve

Evolve

Simon Simek, the celebrated motivational speaker and author, suggests we always start with ‘why’. However, sometimes it makes more sense to start with where and when because if you can’t make it, the why becomes irrelevant. So, the ‘where’ is the National Conference Centre in Birmingham, UK. The ‘when’ is September 10th (starting at 8am with a bit of time to get some breakfast). And the ‘what’ is quite important too – it’s the Evolve “A UC Day Event”. For some people, this information alone will have answered the ‘why’ question…but for most of us, perhaps a little more incentivization is required.

Firstly, take a look at the day’s schedule www.evolveconf.co.uk/schedule. It’s a packed agenda and the venue’s room names will inspire even the most subdued minds. Like the nicknames of the members of a public-school boyband, the names Waterloo, Britannia, Bracebridge, Manxman and Ballacrane evoke a wistful longing for the days of the empire. Imagine being able to say, I was there in Manxman when Introducing Skype for Business 2019 speech was delivered.

The line-up of speakers is impressive including, amongst others, a Cloud Architect, a Security Geek and an Exchange Godfather! And sandwiched between all the sessions is the chance to meet with the event’s sponsors. Again, there is an array of offerings to meet all tastes and interests.

One exhibiting company is Code Software; an organisation that boasts offices in Florida, Cirencester and Iasi. The stand will be manned by 3 middle-aged men in suits who will be keen to talk to you about all the latest in reporting, recording and analytics on Skype for Business and Office 365. Their unique offering includes the ability to deliver call quality monitoring and stats, capacity management, user adoption and staff productivity data. Basically, their application gives companies an insight into how they are communicating with the outside (and inside) world. By using Code Software’s UC Analytics solution, one client discovered that there was a direct correlation between their sales team’s activity on Skype for Business (calls, conferences, IMs) and revenue in the corresponding month in the ensuing quarter. Another spotted that there had a been a huge spike in call traffic the previous day, only to find that their UC system had been compromised and they had been a victim of toll fraud. Consequently, they were able to close down all the security holes and protect their business from heavier losses. Pretty important stuff you may think. But many businesses continue to ‘wing it’, believing they know all about their operation using spreadsheets and gut feeling. As Code offers free 30 day trials of their software, and doesn’t tie in customers to long contracts, it may be well worth having a chat with one of the besuited fellows.

And going back to Simon Simek, there is many a good reason why you should attend this year’s Evolve.

Aug 2018

AI Silver Lining

 

The news that 6 million people in the UK fear that their jobs will be replaced by machines within the next decade, naturally gets a person thinking. There are the existential questions – which any fans of Philip Larkin’s poetry or The Smiths’ lyrics will have been contemplating for a number of decades already - as well as the discussion around what impact increased automation and artificial intelligence will have on the global economy and, more profoundly, on what are presently considered societal norms.

Could the mass disappearance of human-fulfilled roles exacerbate the gap between the haves and have-nots? What will people do with all their free time? If we haven’t got jobs, then where will we get money from? These are scary thoughts to contemplate.

However, should shifts in the way we work really be feared? Human history is full of moments in time when the traditionalists confront the innovators, trying to put a brake on change.

An overt example where recent adjustments in human behaviour as a response to technology advances is in the retail sector. Online shopping is regarded as a factor in the “death of the high street” and, along with it, the loss of shop workers’ jobs. But it has also resulted in an increase in roles in web design and software, warehousing and distribution, packaging manufacturing and recycling, and courier work. Also, as the high street has changed as shops close, restaurants, bars and hotels move in to replace them and, consequently, a new set of job opportunities from chefs to taxi drivers, bouncers to bar staff arise. In manufacturing, it could be argued that automation has enabled artisans to differentiate their skill set from mass producers of similar items. The net result of all these changes is that the consumer sees enhanced choice options.

Technological intervention succeeds best is when it enables work to be done more efficiently, more effectively, quicker, cheaper, safer and more accurately. In the world of analytics and data, it has long been the case that production of information needs to be scheduled and automated, rather than a user having to request manually each time. This allows for more information to be garnered and, consequently, gives birth to the concept of ‘big data’, and, logically you would think, greater insight and intelligence.

Here at Code Software, we have harnessed AI with the introduction of our report generation bot, given the suitably androgynous name of Codie. The natural next step for this application is to incorporate voice activated requests for data, including voice recognition to enable greater security and easier access. For now, if you’re a sales manager on your way back from an appointment or an operations director on your way to a board meeting, all you need to do is contact Codie through your IM client and it will send the requested information to your inbox within seconds, removing the need to log into or interrogate the UC Analytics system. It’s a long way from inducing fears about what it means to be human, and it is extremely handy.

https://codesoftware.net/codie-ai-reporting-bot

 

Aug 2018

Coming Home

 

It’s now three weeks since I joined the team at Code Software, and so they have asked me to write a blog of my experiences so far. Rather than give a day by day review of the last 21 days, I thought it might be better to use an example of a specific situation which encapsulates what I believe Code is all about. 

In a previous role, I was privileged to work with some major global organisations. Most – if not all – struggled to achieve company-wide visibility of their operation, and this was ironically no more evident than when managing their communication platforms. During meetings, my clients would share their frustrations and look to vendor representatives like me for help. If the problem matched with a solution from my kit-bag then great. If a few tweaks were needed or a little shoe-horning was needed, then all was still ok. And occasionally, of course, you have to accept that there is nothing you can offer and walk away.

Sometimes though, there is a clear business case for going above and beyond to attain client satisfaction and, simultaneously, enhance your solution portfolio [without diluting core focus]. The product team at Code yesterday launched an innovation that was born from a desire to resolve a client’s pain point. On the face of it, the product is simple (in that, it is straightforward and uncomplicated) but during the 12 months since conception, through the alpha-building and beta-testing stages, a ton of effort and development hours have been devoured. The dev team has worked meticulously, and our product and commercial teams have liaised closely to ensure that the result exceeds the expectations of the original requestor. More importantly, for the long-term success of the product, beta deployments have been universally well-received and initial reaction from the market has been very positive.

As the new boy in town, I can’t take credit for any of this, but I have been impressed learning about the creativity and diligence of the development process and, moreover, the end product. What has been achieved is an easy-to-use and conceptually coherent software that delivers pan-company transparency, cost-savings and resolves a real business issue. Have a read of the link below to see what you think. And personally, as first few days in a new job go, it’s been great.

Read all about our NMS solution here:

https://codesoftware.net/nms-range-manager

 

Jul 2018

Free UC Recorder - Recording for Skype for Business

Free UC Recorder - Recording for Skype for Business

For a limited period only we are offering free UC Recorder licences (Client side voice recorder for SfB online and onprem) to all new UC Analytics customers. Contact us now for more details: sales@codesoftware.net

May 2018

Meet Codie - The Reporting AI bot for Skype for Business

Meet Codie - The Reporting AI bot for Skype for Business

 

Codie harnesses the power of UC Analytics allowing users to generate reports using their Skype for Business IM chat Client. Request are made in ‘real’ English asking her to run reports on an ad-hoc basis. Custom reports are built using the powerful report designer and report builder in UC Analytics the simply generated using Codie. Filters can also be requested such as date ranges and specific departments. Once the report has been requested it will be emailed as a PDF

Feb 2018

User Adoption Map

User Adoption Map

 

 

The User Adoption Map shows trends over a user defined period. This can monitor not only the different service types (Voice, Video, Conferencing, IM and App Sharing) but also the SfB consumption vs. activated licences and the uptake of Enterprise Voice. The Dashboard shows a snapshot of system performance on a single day, it is configurable to individual user requirements ensuring the relevance of the information displayed. Although not real time the dashboard is updated approximately every 60 seconds.

Nov 2017

Code make moves into Russian market

Code make moves into Russian market

LONDON, August 18, 2017---- Code Software today announced the completion of its partnership agreement with Russian based MS-Technology to continue its global growth and market penetration. "Russia is very much an emerging market for the Microsoft UC stack and working with a reputable local partner was the obvious strategy for us."commented CodesManaging Director, Mark Armstrong. "We have been impressed with MS-Technologies knowledge of Skype for Business along with a strong, general IT reputation across the entire region."

Over the years MS-Technology has worked with corporate customers and government institutions delivering valuable experience in collaboration solutions. They offer a complete and effective solution portfolio which addresses their customer needs and considerations. As such, they searched the market for a reporting, analytic and management solution which would best suit their customer and industry specific requirements. 

"We're always tracking trends and innovative solutions available in the market" said Timofey Kuznetsov, Head of Sales, MS-Technology "When we found Code Software we saw them as the obvious choice to fill the gap in the UC monitoring and reporting space in our product portfolio. Code Softwares solutions allows full visibility of Microsoft unified communications capabilities and usage. Using Code software allows our customers to have clear visibility of user adoption, quality, productivity and cost within their UC environments. One of our strategic directions is Unified Communications with a priority on Microsoft technologies and we have the in-house specialists to deliver!"

Code's software suite is being delivered in Russian and the supporting documentation has also been translated.

"This is a very exciting partnership and we are looking forward to working closely with MS-Technology for many years to come." Concluded Armstrong.

 

Aug 2017

Time fly’s when you’re having fun!!

Code launched its US office 2 months ago and wow, has it been busy.

Since opening the US office we have been working tirelessly, engaging with new partners and Skype for Business users. This has been in addition to developing and strengthening existing relationships across the Americas. We could not have hoped for a more positive start and are happy to announce the signing of a number of new substantial contracts and the on-boarding of several new local partners.

Mark Armstrong (President) attended Microsoft Inspire event in Washington DC in July, "This was a great chance to network with new and existing contacts and get a feel for the key up and coming industry trends" commented Mark Armstrong. He will be attending MS Ignite in Florida in September and is look forward to a similarly productive visit. "The future at Code is exciting globally which is highlighted with the immediate success we have seen in the Americas. This is testament to the quality and relevance of our solutions and the strength of our employees".

Aug 2017

Microsoft Inspire

Microsoft Inspire

         

This week Code software are busy preparing to visit MS Inspire 2017 in Washington, Mark Armstrong (Director) and other key Code staff are very much looking forward to attending. Events such as Inspire ‘allow us to connect with current partners, industry experts, Ms employees and prospect customers’ Mark said. As well as networking, the weeks addenda offers insight on the latest versions of MS products and future releases’. With a variety of keynotes MS Inspire is the perfect opportunity to not only meet new industry contacts but to learn and educate ourselves further, in turn ensuring our offerings at Code are market leading.

We hope to see many of you next week in Washington, and trust you are as excited as we are for the future in the UC space.

Jul 2017

Code Software opens US Office

Code Software opens US Office

 

Code Software announced that James O'Hare has joined the company to further develop their growth in the Americas. Jim comes with a wealth of experience within the Industry, joining Code Software Jim can continue his success in the market building a strong local team to service the entire Americas region.

Jim joins Code Software to continue the success they have already seen in the region providing reporting, analytics and recording solution for the UC (Unified Communications) market. Jim comments “I am excited to start a new challenge and look forward to working with the team to further develop their already extensive product and service suite. I am fortunate to be joining such a respected company that prides itself on top quality service and product.”

Mark Armstrong, Managing Director said “Jim’s wealth of experience and industry knowledge will make him a key addition to the Code Software family. We view his appointment as a sign of our commitment to being the leading company in our industry. Our new innovations and the increasing demand from our customers led us to look for an addition to our team who will fit in with our ethos of innovation and exceptional service. It is very fortunate that we were able to find someone of Jim’s calibre to fulfil this role. I am confident that Jim will play a key role in developing our solutions and rapidly expanding our customer and partner base in the Americas.

Jun 2017

Code opens Johannesburg, South Africa office

Code opens Johannesburg, South Africa office

Today (01/07/2016) sees a milestone in the global growth of Code as we open our Johannesburg, South Africa office. This will support our Sub-Saharan partners and customers in what is a very exciting emerging market for UC. We will be looking to build on our existing Skype for Business, Lync and Cisco partner base and will also be developing new partnerships. Mark Armstrong, UK based Director at Code commented “We have been working in this region for some time now and felt that a local presence would assist in building solid, long term relationships with both partners and end users. “

Jun 2017

UC Analytics Enhanced reporting for Skype for Business – Video

UC Analytics at its best.

Jun 2017